PBX

A hosted PBX is offered by a service provider that hosts physical servers running the company’s services at a separate location. Users typically access the service via a direct network connection. Furthermore, a hosted PBX solution is scaled to a specific size with uniform features for all users. A hosted PBX is bespoke and is therefore limited in how it can be customised after the fact. Generally, companies who handle a large number of calls opt for a hosted PBX which can be cost prohibitive for smaller SMEs. Even so, the hosted PBX is fast making way for a cloud based PBX solution due to the scalability, redundancy, and customisability on offer. A virtual PBX enables users to access PBX services remotely using the internet. This form of virtual computing is essentially a piece of software housed in a data centre. Unlike a cloud PBX offering, virtual PBX solutions provide only basic functionality such as only being able to transmit incoming calls and routing them to the appropriate person. Often, these systems are used in conjunction with call forwarding services to reach employees who are out of the office. However, more companies are favouring cloud PBX systems to virtual ones due to how it can easily scale from one to millions of users. A cloud PBX system is a complete VoIP service hosted in the cloud that delivers a comprehensive list of unified communication services, back office, and call centre functionality without requiring the installation of additional hardware. It is built to scale and can easily cater for millions of subscribers or deliver functionality for just a handful of people. As with any cloud-based solution, a cloud PBX has security and redundancy built into the platform, and delivers 99.9999% uptime. It is typically billed on a usage basis and is customisable to a per-user level.

A cloud PBX is more cost-effective than traditional phone systems. And because it is cloud-based there is no downtime. In the event of a power failure, calls can simply be forwarded to employees’ mobile phones. It features an easy-to-use interface and is completely scalable ensuring the company can add and remove users, devices, and functionality as required in real-time. Some of the commonly selected cloud PBX features range from call distribution, call recording, conferencing, internal and external integrated messaging platforms, and a single inbox for email, voicemail, and fax communication.

You have 3 different ways to make cloud PBX calls. 1: Using a VoIP handset which you plug into your router. These are available to purchase from Blade IT and can be added to your order. 2: Using a VoIP App that you can install onto your computer desktop or mobile phone via the phone’s app store. Blade IT recommends the Zoiper App. 3: You can use your existing telephone handset and purchase an adapter.

If you want to keep your existing number you can port your number. Email your telkom bill. Be aware this can take some time and does depend on the status of your current line.